Help Center

Unlike many other web sites that have special rules and lots of fine print, luvele.co.uk offers free 48 hour express shipping on all United Kingdom domestic orders placed on our website, with no minimum order sizes or special exceptions. 

Just because shipping is free doesn't mean it should take a long time. luvele.co.uk understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, we will post your order within 24 hours (business days) and you can expect to receive your order within 2-3 business days in Capital Cities and 4-5 business days in some remote areas of the United Kingdom.

Change of Mind Returns:

If you purchase a Luvele product and then change your mind for whatever reason, you can return the product at your own cost within 10 days of purchase for a full refund. Please note; the returned item must be brand new and unopened. If the item has been opened, used or damaged in anyway, then a refund will not be approved. Please email us at support@luvele.co.uk before returning your order. 

Returns with luvele.com:

• You can return your purchase within 10 days from the purchase date.
• Please email us first at support@luvele.co.uk to notify us of your return before shipping your order back to us.
• Products must be in the same condition you received them, and in the original box and/or packaging, unopened and brand new.
• A ‘change of mind return’ will be at the expense of the buyer.
• You must use the original Luvele ‘shipping box’ you received your order in. (Please do not send with gift box only).
• If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
• Attach your return label to the shipping box. Then drop off your return at your local post outlet. Please email us at this stage to confirm your return and tracking number.
• Once you drop off your return, please allow 4-5 business days for your return to reach our warehouse.
• Once your return is received and inspected by our returns team (usually within 24 hours of receipt), your refund will be processed through PayPal, Credit Card or direct bank deposit.
• If the returned product has been opened and used, then Luvele has the right to reject the refund.

Have questions? Email the Luvele Customer Care team at support@luvele.co.uk and we’ll do our best to reply to you within 4-6 hours.

Q: How much Yogurt Starter should I use?

A: You should always refer to your starter for specific instructions, however a good example is the tip of a teaspoon. Here is a photo from our eBook PG 34.

If you use to much you may find it becomes a little slimey.

Q: Where do I buy my yogurt starter Culture from?

A: There are a couple of great options here:

https://www.luvele.co.uk/blogs/recipe-blog/yoghurt-starter-cultures-recommened-for-scd-gaps

http://www.customprobiotics.com/yogurt_starter.htm

http://www.giprohealth.com/giprostart.aspx

Q: Why can't I use Bifidus in my SCD Starter?

A: Bifidus has been found to cause bacterial overgrowth in the gut. Bifidus comes in quite a few variations e.g. Bifidobacterium infantis, Bifidobacterium bifidum, Lactobacillus Bifidus, Bifidobacterium longum etc, in general avoid anything that has bifid in its name.

If store bought yogurt is used as a starter, the yogurt can contain Lactobacillus Acidophilus, Streptococcus Thermophilus, and Lactobacillus Bulgaricus. It should not contain gums, sugars, additives, or flavours of any kind.

The yogurt must contain active live culture.

BIFIDUS/BIFIDUM BACTERIA

The original Specific Carbohydrate Diet (SCD), from the book ‘Breaking the Vicious Cycle’, calls for a yogurt starter that does not contain Bifidus/Bifidum bacteria. Bifidobacteria is a beneficial bacteria, but in some cases it can ‘take over’. Just to be on the safe side, we usually recommend avoiding it in the beginning of your healing journey. You can find more information about this here: http://www.breakingtheviciouscycle.info/knowledge_base/detail/bifidus/

When it comes to probiotics, as with other supplements, there is variation in individual tolerances.

One size does not fit all. If your probiotic or yogurt starter is GAPS compliant or your certified GAPS or SCD health practitioner has recommended a particularly probiotic brand, we trust their judgment.

At Luvele, we cannot make claims about specific strains or their interaction with your unique body. This shouldn't be a problem unless you are on a strict SCD diet. If you are we recommend you use starter cultures from here: 

http://www.customprobiotics.com/yogurt_starter.

http://www.giprohealth.com/giprostart.aspx 

https://www.greenlivingaustralia.com.au/yoghurt/cultures/yoghurt-cultures